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Tenancy Services Officer (LBB Contract)

Full Time - Salary circa £40k

PCHA is a successful, small community-based registered provider of social housing based in Penge, Southeast London. We own and manage 626 homes, with 66 more due to be handed over in spring of 2025. This includes homes that we own and those that we manage as part of our partnership with the London Borough of Bromley, and we are passionate about working together with our residents and making a positive impact on our community.

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement. This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive. We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 3 years’ tenancy management experience. You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA. The successful candidate will need to:

have a positive outlook and approachable manner
be customer focussed and able to solve problems
be proactive, supportive and non-judgemental
have strong experience of delivering proactive and holistic tenancy services
be highly organised, with good admin and IT skills
be resilient and able to stay calm under pressure
be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Please see below for the full recruitment pack. Completed applications must be received by 5pm on Tuesday 22nd April 2025.